Being denied boarding due to overbooking or other reasons can be a frustrating experience. However, you are entitled to compensation and assistance under the Air Passenger Protection Regulations (APPR) in Canada. This article provides a guide on how to get compensated if you are denied boarding.
Denied boarding occurs when an airline sells more tickets than available seats. This practice, known as overbooking, can lead to passengers being denied boarding if there are no volunteers to give up their seats.
Airlines overbook flights to maximize their revenue, anticipating that some passengers will not show up. While this strategy often works, it can sometimes lead to passengers being denied boarding.
If you are denied boarding due to overbooking, you are entitled to compensation and assistance under the APPR. This includes monetary compensation, meals, and accommodation if necessary.
Knowing what to do immediately after being denied boarding can help you navigate the situation smoothly and ensure you receive the compensation you deserve.
It’s important to remain calm and polite when speaking with airline staff. This will help you negotiate more effectively and ensure that you receive the assistance you need.
Ask the airline for the compensation you are entitled to under the APPR. This may include monetary compensation, meals, and accommodation if necessary.
Under the APPR, you are entitled to specific compensation based on the length of delay caused by the overbooking.
The compensation amounts vary: $900 CAD for delays of up to 6 hours, $1,800 CAD for delays of 6 to 9 hours, and $2,400 CAD for delays over 9 hours.
If you are denied boarding, the airline should offer alternative travel arrangements. This can include booking you on the next available flight or offering a refund.
Airlines are required to book you on the next available flight to your destination. This may be on their own flight or with another airline.
If the alternative flight does not meet your needs, you can request a full refund of your ticket. This option is available if the delay significantly impacts your travel plans.
Keeping detailed records is crucial for a successful compensation claim. Document all communications with the airline and retain receipts for any expenses incurred due to the overbooking.
Save receipts for meals, accommodations, and transportation. These expenses may be reimbursed by the airline.
Note down the names of airline representatives you speak with and summarize the conversations. This information can be useful if you need to escalate your claim.
If the airline does not respond to your claim, you may need to escalate the issue. Contact a regulatory body or seek legal assistance to pursue your compensation.
File a complaint with the Canadian Transportation Agency (CTA) if the airline fails to comply with the APPR. The CTA can help mediate the dispute and ensure you receive fair compensation.
If all else fails, consider consulting a lawyer specializing in aviation law. They can provide guidance on how to proceed with your claim.
Being denied boarding is inconvenient, but knowing your rights and the steps to take can help you manage the situation effectively. Stay calm, request compensation, and document everything to ensure you receive the assistance and compensation you deserve.