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May 5, 2024

Denied Boarding? Here’s How to Get Compensated

Being denied boarding due to overbooking or other reasons can be a frustrating experience. However, you are entitled to compensation and assistance under the Air Passenger Protection Regulations (APPR) in Canada. This article provides a guide on how to get compensated if you are denied boarding.

Understanding Denied Boarding

Denied boarding occurs when an airline sells more tickets than available seats. This practice, known as overbooking, can lead to passengers being denied boarding if there are no volunteers to give up their seats.

Why Airlines Overbook

Airlines overbook flights to maximize their revenue, anticipating that some passengers will not show up. While this strategy often works, it can sometimes lead to passengers being denied boarding.

Your Rights as a Passenger

If you are denied boarding due to overbooking, you are entitled to compensation and assistance under the APPR. This includes monetary compensation, meals, and accommodation if necessary.

Immediate Steps to Take

Knowing what to do immediately after being denied boarding can help you navigate the situation smoothly and ensure you receive the compensation you deserve.

Stay Calm and Polite

It’s important to remain calm and polite when speaking with airline staff. This will help you negotiate more effectively and ensure that you receive the assistance you need.

Request Compensation

Ask the airline for the compensation you are entitled to under the APPR. This may include monetary compensation, meals, and accommodation if necessary.

Know Your Compensation Rights

Under the APPR, you are entitled to specific compensation based on the length of delay caused by the overbooking.

Compensation Amounts

The compensation amounts vary: $900 CAD for delays of up to 6 hours, $1,800 CAD for delays of 6 to 9 hours, and $2,400 CAD for delays over 9 hours.

Alternative Travel Arrangements

If you are denied boarding, the airline should offer alternative travel arrangements. This can include booking you on the next available flight or offering a refund.

Next Available Flight

Airlines are required to book you on the next available flight to your destination. This may be on their own flight or with another airline.

Full Refund

If the alternative flight does not meet your needs, you can request a full refund of your ticket. This option is available if the delay significantly impacts your travel plans.

Document Everything

Keeping detailed records is crucial for a successful compensation claim. Document all communications with the airline and retain receipts for any expenses incurred due to the overbooking.

Keep Receipts

Save receipts for meals, accommodations, and transportation. These expenses may be reimbursed by the airline.

Record Conversations

Note down the names of airline representatives you speak with and summarize the conversations. This information can be useful if you need to escalate your claim.

Escalate If Necessary

If the airline does not respond to your claim, you may need to escalate the issue. Contact a regulatory body or seek legal assistance to pursue your compensation.

File a Complaint

File a complaint with the Canadian Transportation Agency (CTA) if the airline fails to comply with the APPR. The CTA can help mediate the dispute and ensure you receive fair compensation.

Seek Legal Advice

If all else fails, consider consulting a lawyer specializing in aviation law. They can provide guidance on how to proceed with your claim.

Conclusion

Being denied boarding is inconvenient, but knowing your rights and the steps to take can help you manage the situation effectively. Stay calm, request compensation, and document everything to ensure you receive the assistance and compensation you deserve.